The process of applying commissions to your CBS Form is a manual process done by our accounting department once we receive the commission in-house from the various vendors.  We pay out commissions as we receive them from the vendor regardless of when the client actually travels.  Sometimes the vendor will make multiple payments on the same booking number that will come in at a later date and we will apply the additional amount to the CBS Form if that should happen.  You do not need to do anything on your end.
 

There are times when a vendor will state that commission has been processed and sent to our office.  However, this does not mean we have actually received the check or the direct deposit.  If could mean that they have prepared the check and it is ready to go out or we have not physically received it yet. 

Most vendors pay us via direct deposit directly into our account just the same way we pay out your commissions.  Some vendors still pay us by a check that is sent via regular mail.  Usually these vendors are independent or boutique hotels, some tour operators as well as some upscale cruise lines that still send commissions by check.
 

Please allow us some time to post each individual commission to your CBS Form as this does not happen immediately and it is a manual process.  It is possible that the commission is in-house, but you do not see it posted on the Commission Reporting Wizard as we have not applied it to your CBS Form.  

Also there are some instances where a vendor sends us a commission payment after our cut-off date of when we release the commission payments to your account.  On our end we will release commissions a few days before the 25th of the month so the Direct Deposit (ACH) is in your account around the 25th.

Thank you for your business, your patience, and understanding of this process.