AVOK - Total Vacation Security:
Q: What is the price of AVOK?
A: For Land Only and Charter Air packages, AVOK is $49.99 per person for 4 nights or less and $69.99 per person for 5 - 14 nights*. Remember, AVOK is not applicable for groups of 15 or more, cruises or ski packages.
*AVOK is also available for vacations of longer than 14 nights - please see your travel agent for pricing.
Q: What type of coverage does AVOK provide on my vacation?
A: AVOK has 3-part coverage.
AVOK is a vacation security plan that combines a pre-departure Cancellation Waiver provided by Apple Vacations which allows you to cancel for any reason with Post-Departure Travel Insurance Benefits. In addition AVOK clients are given a best price guarantee and are able to claim the savings if the exact same vacation package is advertised for a lower price. Please note: The penalty portion of your vacation payment is refunded in Vacation Certificates. The balance is refunded to you in cash or credit to your credit card.
Q: Am I covered by AVOK on the day of departure, and when does Pre-departure coverage end and AVOK's Post-departure Tour Guard Travel Insurance coverage begin?
A: Travelers who purchase AVOK can cancel up until the time of departure. Please note: "No Shows" are not covered. You MUST notify your Travel Agent (or Apple) to cancel. Call 1-866-860-2865 if your travel agent is closed at the time of your departure. AVOK's Tour Guard Travel Insurance Post-Departure Trip Interruption coverage begins on the departure date when the travelers are on their trip (i.e. upon boarding the aircraft).
Q: If I purchase AVOK and do a *name change (not a name correction) do I need to re-purchase AVOK?
A: Since AVOK is not transferable to the new booking, the following applies:
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| Type of change: |
Need to repurchase AVOK: |
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| Name |
Yes |
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| Date |
Yes |
|
| Departure City |
Yes |
|
| Hotel Downgrade |
No |
|
| Hotel Upgrade |
No |
|
| Duration |
No |
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| Fare Class Change |
$25 per person fee to reactivate AVOK |
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| Destination |
Yes |
Q: What if the number of traveling clients on a record decreases?
A: The remaining travelers will be responsible for additional costs incurred as a result of a change in the per person occupancy rate, unless cancelled passenger is under 100% penalty.
Q: Vacation Certificates are valid for one year. When does that one year begin?
A: The date of issue. Vacation Certificates must be applied to a booking before they expire. However, the travel date can be after the Vacation Certificate expiration date.
Q: If I need to cancel a trip at the last minute and Apple Vacations is closed, what should I do?
A: To cancel your trip at any time, please contact your travel agent as soon as possible. After business hours or on a holiday when Apple Vacations is closed, Last Minute Cancellations can call 1-866-860-AVOK (2865). This number should only be used if your travel agency is closed. You can leave a message at any point prior to your flight departure if you choose to cancel, and you will get a full refund in Vacation Certificates.
Q: I already purchased my vacation, and now the price has gone even lower! How do I take advantage of Apple's "Best Price Guarantee"?
A: "Best Price Guarantee" is available only when you purchase the AVOK plan. Have your Travel Agent call our Customer Service desk, where they will check for the current price on the identical package that you have booked. If this price is lower than the booked tour, you get the better price. It's that easy!
Q: What happens if a participant is deceased?
A: In the event of death, AVOK will provide for a full cash refund.
Airlines:
Q: Which airline will I fly with for my Apple Vacation?
A: That will vary depending on where you are departing from and your destination. Apple uses popular USA 3000 Airlines for most of it vacation flights. Additionally, Apple uses other major scheduled service airlines available for the flexibility of daily departures and daily returns.
Click here for more information about the Airlines we use.
Q: Is there a difference between charter and scheduled air packages?
A: The term "charter" refers to aircraft used specifically to fly Apple Vacations customers to many major sun destinations. Our Charter flights are typically non-stop, and you have more time to enjoy in the destination. Typically, charter flight times are better, the package vacation price is less, plus hot meals are served on board with first run movies and better on-time performance overall. Plus, you avoid the hassle of connections and subsequent threat of lost baggage on scheduled service flights. All Apple Vacations charter flights also offer complimentary in-flight meals and soft drinks. Another benefit is that your luggage will be removed quickly from the aircraft and will be ready to board your resort transfer once you arrive. Apple Vacations strives to make your vacation experience the best possible, by managing the vacation process from the time you check-in at the airport, until you arrive at your resort. We are there to help you along the way until the time you arrive back home. Apple Vacations also offers scheduled air packages to every major sun destination. "Scheduled Air" refers to the transportation portion of your vacation that includes major airlines with schedules at various times and days of the week. Apple Vacations offers scheduled air packages from over 200 cities nationwide to those destinations where we do not offer non stop charter service; and also to complement our charter schedules to those destinations where we do offer charter service but need additional seats due to high demand. Scheduled air packages give you the most flexibility in departure and arrival times when traveling to a destination.
Q: What is the baggage allowance for air travel?
A: CHECKED BAGGAGE ALLOWANCE IS UP TO TWO PIECES TOTALING 44 LBS PER TICKETED PASSENGER; 70 LBS PER TICKETED PASSENGER FOR EUROPEAN DESTINATIONS. Carry-on baggage is limited to one bag per person. The dimensions of the carry-on cannot exceed 45" linear. PLEASE BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN. If accepted, there will be additional charges. Anyone attempting to check-in excess baggage should arrive at the ticket counter a minimum of 2 hours prior to departure (3 hours for Mexicana Airlines), or risk being denied boarding. Infants under age two do not receive a separate baggage allowance. Apple Vacations accepts no liability for loss or damage to luggage, although maximum care will be taken to ensure safe handling. Regulations are subject to change, so please consult your travel agent for the most updated information.
Q: What should handicapped passengers know about obtaining assistance at the airport or in their destination?
A: Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier. Although we will do our best to assist you, Apple Vacations cannot guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards may vary at different hotels and destinations, and are not within the control of Apple Vacations.
Apple Hotel Rating:
Q: What does the Apple Hotel Rating beside the hotel name mean?
A: Apple Ratings are based on the opinions of hundreds of thousands of Apple vacationers who complete our Vacation Satisfaction Questionnaires. We want your opinions too, so that we can continue to offer you the best service and value!
- 6 Apple - A luxurious resort/hotel offering the highest standards and widest variety of dining and amenities
- 5 Apple - An excellent resort/hotel with superior first-class accommodations and guest services
- 4 Apple - A first-class resort/hotel or condo with a good selection of guest services
- 3 Apple - A comfortable hotel or condo with simple accommodations and public areas
- 2 Apple - A modest hotel or condo with limited choice of amenities
- 1 Apple - A basic budget hotel or condo with few public areas or amenities
Q: What are Golden Apple hotels?
A: With such a wide range of fabulous accommodations, choosing the perfect hotel isn't easy. When you select a Golden Apple hotel, you can be assured that you've made an outstanding choice! Every year, our vacationers honor a select group of hotels with our Golden Apple Hotel Award. This award is given to those hotels who have earned exceptional ratings on our Vacation Satisfaction Questionnaires, completed by Apple vacationers upon their return home. Some are moderate and others deluxe, but all Golden Apple hotels offer an exceptional standard of quality, service and value.
Departure Cities:
Q: Does Apple Vacations provide vacation packages from my departure city?
A: Apple Vacations offers charter air vacations to many popular destinations from across the US, in addition to scheduled air service from 150 gateways. Click here for more information about our departure cities.
Q: My flight is leaving very early in the morning. Can Apple Vacations recommend a hotel near the airport where I can stay the night before?
A: Yes, Apple Vacations has negotiated with many airport hotels to provide Apple vacationers a discounted rate and in most cases and FREE parking for up to 7 days when you spend the night pre - departure at the hotel. Click here and enter your departure city to find the hotel stay, park and fly packages available at an airport near you.
Planning Your Vacation:
Q: How do I book an Apple Vacation?
A: Apple now has 2 ways for you to book your dream vacation!
Shop On-Line, then Click and Go!
Use our website to browse Apple's wide array of hotels on the best beaches in world and choose the perfect destination and resort. Then, access our new state-of -the-art "Book It!" feature, and you can customize your vacation with your preferred flights and hotel.
See Your Favorite Travel Agent to Book!
You can also contact any travel agent to book your Apple Vacation. If you don't already have a favorite travel agent, you can select one from our on-line listings of travel professionals who have known us for years!
Enjoy the convenience of shopping at home and the option of booking on-line, along with the security of an experienced travel professional to follow up with on any of your questions or concerns. Personal service via the internet...what could be better!
Q: Can I book just the hotel portion of your packages?
A: You can book a land only package to any of our destinations for anywhere from 2 to 14 nights! You can also book air only with Apple Vacations on any if our non stop charters nationwide.
Q: What is "Value Plus"?
A: With Apple's Value Plus features, you always get more than what you pay for! We've teamed up with many of our hotel partners to load extra value into your vacation package! Refer to the hotel's web page or brochure description and look for the Value Plus symbol to find exceptional features like these:
FREE room upgrades
FREE food & beverage credits
FREE full American breakfast daily
FREE or discounted golf greens fees
FREE scuba diving, tours and more
FREE or value priced weddings
FREE Kids - kids play, stay & eat free!
Optional value-packed meal plans
Q: Can I get the latest Apple Vacations Specials e-mailed to me when they become available?
A: Yes, simply click on "Register". We'll ask you to complete a short vacation profile, telling us where and when you'd like to go, how long you'd like to stay and a price range that is comfortable for you. Then when our Vacation Specials match your personal preferences, we'll e-mail them to you! When you complete your vacation profile, you'll also be entered to win a free Apple Vacation for two!
Rental Car Companies:
Q: What rental car companies does Apple Vacations partner with?
A: Apple Vacations has partnered with the best in the business to offer you special discounted rates on rental cars in Las Vegas, Hawaii and Colorado. Click here for more information about our rental car company partners.
Traveling with Children:
Q: My child is under 2 years old. Is there anything I should know about traveling with an infant?
A: Infants under 2 years of age throughout the duration of their vacation fly & stay free, but must sit on an adult's lap and do not receive a separate baggage allowance. Please note that some scheduled airlines may charge infants for air related taxes and some countries do charge infant departure taxes. Any such charges (by independent suppliers or governments) are the responsiblity of the client. Also, remember to bring your child's state-issued birth certificate with raised seal as proof of citizenship.
For Europe:
All children, regardless of age, must have a ticket. Children under 2 years old are considered infants and are not provided with an individual seat. The fare for a lap child is approximately 10-20% of the adult fare. If you choose to purchase a seat, the percent discount off the standard adult fare varies by country of origin, destination, season and fare type. Check with your travel agent for details. Land arrangements for infants under two are free of charge, provided they are accompanied by two full paying adults, and extra incidentals such as crib and food is paid to the hotel directly.
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